配送的人力快速增加，對管理層是一個巨大的挑戰。LaLamove的安全團隊負責監督和處理各市場發生的安全事件。除了處理案件並在需要時提供建議和支援外，安全團隊還負責制定全球安全指示以及貨拉在日常營運中如何管理安全的整體框架。

最初，安全團隊使用 Zoho Desk 來檢視客戶服務代理程式編寫的案例年表，這通常是獨立的事件記錄。他們無法與銷售和行銷等其他團隊溝通和協作，這些團隊支援事件解決，但錯過了後續行動的細節。

"Before using Zoho Creator, it took a lot of work for everyone to update details or keep track of progress, which was a major pain point and an opportunity for us to find a solution to fill this gap. With the SIMP application, the safety team can gather all incident information in a single place, enabling the customer services team and others to collaborate in resolving an incident efficiently. The driver operations team can now directly track and record all of the follow-up actions and update the customer services team."
— Danny Lo Senior Manager, Operations Safety, Lalamove